Customer 100% Satisfaction Guarantee
Thistle Glass stands behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. All items purchased from ThistleGlass.com are 100% satisfaction guaranteed. In the event you are not satisfied with your purchase, simply follow the instructions below. Thistle Glass cannot guarantee against breakage from misuse. Visit the Glass Care & Use page for helpful info.
Returns & Exchanges
If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Depending upon product availability, we will exchange or replace it with another item of equal value. Even if you just don’t like it or it’s not what you expected, a refund will be issued for the purchase price, in the original form of payment. Original delivery and handling charges are non-refundable. Return shipping charges are the responsibility of the customer.
Welcome to glass shopping with confidence!
Checkout is always secure with the PayPal shopping cart, and your satisfaction is 100% guaranteed.
As somebody who shops online often, I truly know that it can be complicated. There is simply no substitute for being able to touch and hold, or try a piece of jewelry on. I want you to build a relationship with me at Thistle Glass, but internet shopping just doesn’t always have a storybook ending. I get it, so Thistle Glass is pleased to offer a 100% Satisfaction Guarantee.
Take 30 days after receiving your glass to decide if it is really right. During these 30 days, you may return your glass for any reason. Simply send an email to get the process rolling.
The fine print:
Glass must be returned in original condition. Buyer is responsible for shipping costs of returns. Item can be returned as an exchange or refund. Exchanges and refunds will be processed when I receive your return package.
Please follow these three easy steps to return or exchange your item.
- Email Michelle@ThistleGlass.com
- Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition.
- Send it back to us via USPS postage paid, to: Thistle Glass, PO Box 483, Loon Lake, WA 99148
Please allow a minimum of 28 days for us to receive and process your return.
We’ll credit or refund the value of the merchandise total and any taxes you were charged, excluding delivery and handling charges.
If your question or comment is relevant to your ThistleGlass.com order, email us at Michelle@ThistleGlass.com.
How to Order
Ordering online from the Thistle Glass Store is easy, and safe with the PayPal shopping cart! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total dollar amount purchased so far. When you are ready to checkout, click the checkout button and proceed to the secure checkout area. If you have a coupon code, don’t forget to use it!
Frequently Asked Question:
Q: Will you hold an item for me?
A: Yes, I will hold items for you. Please use the Contact Us form to make arrangements.
Hold Policy: I will hold items for up to 10 days with a good faith deposit of 50% of the order total. After the order has been paid in full, I will ship the glass right away. If the order is cancelled or not paid in full by the assigned date, I will return your deposit less 20% of the order total and the pieces will be returned to stock.
International Orders are Welcome!
Pricing & Payment
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. If you order through our PayPal secure online shopping cart, all orders are subject to verification and acceptance before shipping.
Sales Tax Notice to Washington Residents:
Thistle Glass is required by law to collect statewide sales tax. You are responsible for any additional sales taxes applicable in your area.
We do our very best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
At ThistleGlass.com most orders ship via standard USPS within 3 business days.
Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. Please note, if you prefer shipping via UPS, they will not deliver to P.O. Boxes.
Each glass piece is carefully inspected and carefully packaged before shipping to assure your purchase arrives safely.
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Thistle Glass and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Thistle Glass. The entire Content of the ThistleGlass.com Web site is copyrighted as a collective work under U.S. and other applicable copyright laws, and Thistle Glass owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the ThistleGlass.com Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Thistle Glass. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Thistle Glass reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Thistle Glass.
Glass Care & Use
Glass is fragile and will break if dropped or abused in any way. Thistle Glass does everything possible to assure a strong, high quality product by properly annealing all Lampwork and Fused Glass pieces, but cannot guarantee against breakage from misuse.
Do not place your glass in a dishwasher, microwave or oven.
Do not expose art glass to extreme or sudden temperature changes as this may shock the glass and cause breakage.
Do not use metal utensils or abrasive cleansers on the glass as this can permanently scratch the surface. If abrasive cleansing is needed, I recommend 0000 steel wool combined with warm soapy water. It works magic and will not harm your glass.
Jewelry with Bails: I reinforce the glue bonding the bail to the glass using tested jewelers’ techniques and am very confident in the bonding power. However, I still do not recommend immersing in water, showering, bathing or swimming with jewelry on.
My work is 100% guaranteed! If a bail ever comes off, I will happily repair it if you contact me first and mail it back to me.
Most importantly, please DO use your glass and enjoy it! If these basic guidelines are followed, you will have an heirloom to cherish for many generations to come.